Sometimes the recipient’s bank - or an intermediary - add a fee or charge which is deducted from the transfer. When this happens, your recipient will receive less than the amount you sent.

We always send the exact amount you request when you confirm your money transfer. We never send less. Unfortunately, we're not told when a bank will charge a fee, so we can’t let you know before it happens.

If you’d like more information about charges, we recommend asking the receiving bank for an incoming MT103 - a payment document which shows the route the money has taken.