We take your security seriously and make every effort to protect you and your money when you use our service. There are several reasons why your account may have been restricted or closed.
Accounts may be restricted or closed if:
- You're sending money from a country we don't support
- Your account was subject to restriction or closure for another reason
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You asked us to close or restrict your account
Address changes
When you move, you'll need to update your registered address with BIPS.
Here's what you need to know when you move to a different part of the world:
Moving to a new address in the UK or France
- Follow these steps to change your address. When you've updated your details, you'll need to agree to a new set of terms and conditions.
- You'll receive an email to confirm that your address has been changed.
If you move to a new country (i.e. from the UK to France or vice versa), our bank details may change. Before you send payment, check and update our bank details to avoid transfer delays.
Moving to a country other than the UK or France
- We can only support accounts in the UK or France. If you move to another country, your account will be restricted and you won't be able to use BIPS to send money
Other reasons for account closures and restrictions
If your account has been closed and you didn't request this, the decision was made by the company. Unfortunately we can't give you any more information about the reason for the closure.
If you believe your account was closed in error, please contact us.
When you ask us to close your account
Once an account is closed, we're required by our anti-money laundering and data protection obligations to keep your information for 7 years from the date of your last transaction.
Rest assured that your details will be kept secure and will not be used for any other purpose.