What is 2FA?
Two-Factor Authentication (2FA) adds an extra layer of security by making sure that people logging into an account are who they say they are.
It works by asking for two forms of identification when you log in. This could be any of the following:
- Something you know (e.g. your login details)
- Something you have (e.g. a phone)
- Something you are (e.g. your fingerprint)
Log in to the website with 2FA
We'll send you a verification code by SMS once you've entered your login details.
If you'd prefer to receive the code by voice call or WhatsApp, click Try another way on the Security check screen and choose the best option for you.
- The code will be delivered to the phone number registered to your account
- Codes are valid for 20 minutes
Updating your phone number for 2FA
Follow the steps below to update your phone number either before you log in on the website, or in your online account.
Before you log in online:
- Login to your account on the website with your username and password
- On the Security check screen click Change your phone number
- Enter your new number
- Enter the code sent to your email address
- Click Change phone number to confirm
In your online account after you've logged in:
Follow these steps to change the phone number in your account (the number we send the verification code to).
Can I use a landline number?
Yes, you can.
If you use a landline, you'll be asked to press a specific number. An automated message will speak the 6-digit verification code for you to enter on the 2FA screen.
| Please note: if you're using an office or business landline number for 2FA, you'll need to make sure that it's a direct number (not an automated phone answering system). |
Can I use an email address instead?
No, you can't. You need to have a phone number on your account.
What number will the verification code be sent from?
This number might change.
If you're trying to log in to your account and see the Security check screen you should expect to receive a verification code for your money transfer.
| Important: if you receive a verification code and you're not trying to log in to your account, it could be fraudulent. Please contact us immediately. Never share verification codes with anyone. |