It can take up to 3 working days for your money to reach us - we'll always let you know when it does.
This article explains:
- How we tell you that we've received your money
- What determines how long it takes for us to receive your money
- Things to check if you're worried
-
When to contact your bank
We'll email you when your money arrives
We'll email you when we receive your money, so keep an eye on your inbox (and your spam or junk folder).
What determines how long it takes for you to receive my money?
The way you pay for your transfer, the currency you're sending and where you're sending from will all affect how long it takes for us to receive your money.
Debit and credit card payments reach us most quickly - often immediately. Bank transfers take longer.
We usually receive your payment within 3 working days, whichever method you choose.
Things to check if you're worried
Double check that you used the correct details when you made payment.
We can only associate payments with your account if the name of the bank account you sent your money from matches the name on your BIPS account.
If you have made a payment from a bank account in someone else's name (or from a joint or third party account), we may not be able to identify that the payment was made by you. If this is the case, please contact us.
When to contact your bank
If it's been more than 3 business days since you made your payment and we haven't emailed you to confirm that we have received your money, please contact your bank to see if it's been delayed.
If there hasn't been a delay, please ask your bank to trace your payment. If the trace confirms that the payment has been sent to us, please send us a credit confirmation showing that the funds have been delivered to our bank.
Without a copy of your bank's trace, we can't help you find your money.