General

Sending money

• How do I add a recipient to an existing transfer?
• What rate will I get when I send money?
• Can I verify my account later on?
• How do I send money with BIPS?
• Are there fees for sending money?
• How do I complete verification?

Tracking your transfer

• How do I track my transfer?
• How long do transfers take?
• Have you received my money?
• Why is my transfer delayed?
• Why is my transfer 'pending' or 'under review'?

Ways to pay

• Paying for your transfer with express bank transfer
• Why am I having trouble using my Crédit Agricole or BNP Paribas card?
• How can I pay for my transfer?
• How do I add a payment card to my account?
• I've had a problem paying by card
• Paying for your transfer by debit card

Changes, cancellations and refunds

• How do I make a change to my transfer?
• How do I cancel my money transfer?
• How long do refunds take?
• Why was my transfer cancelled?

Your BIPS account

• Introducing the new BIPS web experience
• How do I create a BIPS account?
• How do I update my account email address, password or phone number?
• How do I add a new recipient?
• How do I edit a recipient in my account?
• How do I delete a recipient from my account?

Important information